First, let me start off by saying that I think that you are a fine, upstanding establishment. As a matter of fact, as far as fast-food restaurants go, you consistently rank #1 in my book. I fully support your "closed on Sundays" policy and absolutely adore the cows used in your marketing campaign. I find it not only fascinating, but prize worthy that you invented the chicken sandwich. I mean, I consider it pure genius that someone in the Chick-fil-A history books thought to put chicken on bread. Changed my life. I love that my oldest daughter has called you "Chicken Lay" her entire life, and now that she's old enough to know better, she still chooses to call you that. And Mr. Cathy? I could squeeze his cheeks.
Let's just say that I'm a fan.
However, I feel that your downfall is your drive thru. Today, I experienced your drive thru along with my 3 children. As I sat forever in the drive thru line, I couldn't help but wonder why all of your parking lots are so small and your drive thru lines so crowded. However, I understand that other people are Chick-fil-A fans as well, so I let it slide. I was greeted at the speaker with a pleasant and polite tone. Then I drove to the window. I paid with my debit card. Then came the chaos. Apparently, in order to keep the drive thru line moving, the employees in the window have taken up a "throw everything at you at once" approach to handing me my food. I was given 4 bags, my debit card, and my receipt all at once. Then I was given 3 drinks at once - two were stacked on top of each other. I pulled off with bags spilled in my car, my debit card on the floor, and my blood pressure in the ceiling.
I do understand that I know nothing about the restaurant business, but I feel that I could possibly give you some pointers, if you'll spare me a few moments of your time.
First, in the future, please choose lots to build your restaurants on that are considerably larger than the ones you have now. Your parking lots prove to be a driver's ed course on a consistent basis.
Second, when people pay for their food at the drive thru window, please allow them a few seconds to put their change or debit card back in their wallet before handing them their food. I personally prefer not to have to climb around the floor of my car to find my missing debit card every time I leave your drive thru line.
Third, please realize that most people are seatbelted in their car and cannot reach out the window like your employees can. It's horribly difficult to reach with 2 arms and grasp everything that is being handed to you.
Fourth, please hand out the order one or two items at a time. I'm a mom and can multitask like a mom should, but not even I can juggle 4 bags, 3 drinks, a debit card, and a receipt at the same time.
As always, I am a Chick-fil-A fan and will continue to support your restaurant. It would be a much more enjoyable experience with normal blood pressure.
Thank you, and have a wonderful day.
I received a comment from a marketing director for Chick-fil-A. Totally blew my mind, too. I guess Ye Little Olde Blog gets more traffic than I thought!
Anyhoo, he was super incredibly nice and said he was contacting the Operator of that restaurant personally. He also got my address to send me some free stuff. Holler. (that was for you, Ginger.) Chick-fil-A is an amazing company and their customer service is top notch. Hats off to them.
And for my non Chick-fil-A blessed friends, aka, Adam, Kathie, and Annie, I requested a Chick-fil-A in your area. I'm pretty sure I have NO pull in that department, but I tried. I don't fully understand an area of the USofA without a Chick-fil-A - it seems communist to me.